Last Updated: 2023

Thank you for choosing Shoelad (“we,” “us,” or “our”) for your women’s shoe shopping needs. This Privacy Policy outlines how we gather, utilize, share, and protect your personal information as you engage with our website and make purchases. By utilizing our website, you consent to the practices detailed in this policy.

Information We Collect

We may gather the following categories of personal information when you explore our website, make purchases, or interact with us:

Contact Information: This includes your name, email address, phone number, and shipping address.

Payment Information: Details such as credit card information and billing address. Please be aware that we do not retain complete payment information on our servers.

Account Information: If you establish an account with us, we collect your chosen username and password.

Order History: Information about your prior purchases and any returns made.

Communication Data: Data from your communications with us, including emails, chat transcripts, and queries directed to our customer support.

How We Use Your Information

We employ your personal information for the following purposes:

Order Processing: To process and fulfill your orders, provide shipping updates, and manage returns.

Customer Support: To address your queries, offer assistance, and resolve any concerns you may have.

Marketing and Communication: To send you promotional offers, newsletters, and updates concerning our products and services (you have the option to opt out at any time).

Enhancement: To improve our website, products, and services based on your feedback and browsing patterns.

Legal Compliance: To adhere to relevant laws, regulations, and legal procedures.

Sharing Your Information

We do not trade, sell, or rent out your personal information to third parties for marketing objectives. However, we may collaborate with trusted service providers to support us in operational tasks such as payment processing, shipping, and customer support.

Cookies and Tracking Technologies

We make use of cookies and comparable technologies to enhance your browsing experience, comprehend user behavior, and offer tailored content. You have the ability to manage your cookie preferences through your browser settings.

Data Security

We implement reasonable precautions to safeguard your personal information from unauthorized access, disclosure, alteration, and destruction. However, it’s important to note that no internet transmission or electronic storage method is completely secure.

Your Choices

You retain the right to access, modify, or erase your personal information. Additionally, you can unsubscribe from our marketing communications by following the instructions provided in the emails we send.

Children’s Privacy

Our website is intended for use by individuals above the age of [minimum age]. We do not intentionally gather personal information from children. If you believe that we have unintentionally collected such data, please contact us immediately.

Changes to This Privacy Policy

We might update this Privacy Policy periodically. Any revisions will be posted on this page, with the date of the latest modification indicated at the top.

Contact Us

For inquiries, concerns, or requests pertaining to your personal information or this Privacy Policy, kindly reach out to us at support@shoelad.com. Your privacy matters to us, and we’re here to assist.