Last Updated: 2023

Thank you for shopping at Shoelad! We strive to offer high-quality products and a seamless shopping experience. However, we understand that circumstances may arise where you need to return or exchange an item. This Refund and Return Policy outlines our procedures for handling returns, exchanges, and refunds.

Returns and Exchanges

If you’re not fully satisfied with your purchase, you can request a return or exchange within 15 days of receiving your order. To be eligible for a return or exchange, the item must be in its original condition, unused, and with all original tags and packaging.

Please follow these steps to initiate a return or exchange:

Contact Us: Reach out to our customer support team at [email address] or

to inform us of your intention to return or exchange the item. Kindly provide your order number and a description of the issue.

Approval: Our customer support team will review your request and provide further instructions. Approval for a return/exchange may depend on the item’s condition and the reason for return.

Return Packaging: Securely pack the item in its original packaging, including all accessories and documentation. We recommend using a trackable shipping method for safe delivery.

Shipping: Ship the item to the address provided by our customer support team. You are responsible for return shipping costs unless the return results from our error.

Refunds

Upon receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed using the original payment method. Please allow 7 business days for the refund to reflect in your account.

Please note the following:

  • Shipping fees are non-refundable unless the return is due to our error.
  • Refunds cover the item’s purchase price and do not include original shipping charges.
  • Refunds are processed in the same currency as the original purchase. Any exchange rate differences are the customer’s responsibility.

Damaged or Defective Items

Should you receive a damaged or defective item, please contact us immediately with photographic evidence of the issue. We will guide you through the return process and either replace the item or issue a refund, depending on your preference.

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. This includes items such as [list non-returnable items]. Customized or personalized items may also be non-returnable, except in cases of manufacturing defects or errors.

Contact Us

If you have questions, concerns, or inquiries regarding our refund and return policy, please feel free to reach out to us at support@shoelad.com. We’re here to assist you.