Last Updated: 2023

Thank you for choosing Shoelad! We’re dedicated to providing you with an exceptional shopping experience, including delivering your women’s shoe orders promptly and securely. This Shipping Policy outlines our shipping procedures, estimated delivery times, and related information.

Order Processing Time

Orders are typically processed within 7 business days from the purchase date. During peak seasons or special promotions, processing times may be slightly extended. Please note that orders placed on weekends or holidays will be processed on the following business day.

Shipping Methods

We offer a variety of shipping methods tailored to your needs:

  • Standard Shipping: Estimated delivery within 3 to 7 business days. This option is available for both domestic and international orders.
  • Express Shipping: Estimated delivery within 24 business hours. This expedited choice is applicable for domestic and international orders.
  • Free Shipping: Orders exceeding $1000 are eligible for free standard shipping within the United States. Please be aware that delivery times may vary based on your location.

Shipping Fees

Shipping fees are calculated based on your chosen shipping method, delivery address, and the weight of your order. The exact shipping cost will be presented during the checkout process before you finalize your purchase.

Order Tracking

Upon shipment, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s progress. Please allow up to 3 hours for the tracking information to become available after you receive the email.

Shipping Delays

Although we make every effort to meet estimated delivery times, unforeseen circumstances such as adverse weather, customs processing, or carrier delays may cause minor setbacks. We greatly appreciate your understanding in such cases.

International Shipping

For international orders, please note that your country’s customs agency may impose customs duties, taxes, and fees upon arrival. These charges are the recipient’s responsibility and are not included in the item price or shipping charges.

Shipping Address

To avoid delivery issues, kindly ensure that your shipping address is accurate and complete. We cannot be held responsible for orders delivered to incorrect or incomplete addresses.

Order Modifications and Cancellations

If you require modifications to your order or wish to cancel, please contact our customer support team promptly. Once an order is processed and shipped, modifications may not be feasible.

Lost or Damaged Packages

In the unlikely event of a lost or damaged package during transit, please contact our customer support team immediately. We will collaborate with the shipping carrier to address the issue and provide a satisfactory solution.

Contact Us

If you have questions, concerns, or inquiries about our shipping policy, please don’t hesitate to reach out to us at support@shoelad.com. We’re committed to serving you effectively.